Northwest Community Healthcare

Samantha McAdams 2 months ago

This is the urgent care our insurance prefers. Yesterday was my first time going there. I made an appointment online without problem. However, when I arrived the registration woman at the front desk seemed to have difficulty understanding that my wife is the primary insurance subscriber and I was on her policy (we are legally married since 2019!). I explained it as calmly as I could multiple times. I don't want to say she was being homophobic on purpose but there was clearly a disconnect. It was embarrassing & disgusting to be treated this way simply trying to register. Once back the appointment was extremely rushed. Provider did not answer questions. Do not recommend. I called today to try and speak to an office manager/administrator to explain there seems to be a diversity/cultural competence issue here as well as patient care. I did not get a manager but charge nurse Pam says she will "pass it on". Not expecting change.

Omar Khan 7 months ago

I have a comprehensive BCBSIL PPO plan, and I couldn’t believe the bill I received from this facility for urgent care. I understand the copay, but what they charged for routine blood work and urinalysis is extremely high, and much more than insurance would cover. Also, I found the second nurse I saw, who explained the test results, to be dismissive. She cut me off mid sentence multiple times when I was explaining my symptoms. I recommend staying away because of their billing practices.

Jenny Aquino 8 months ago

I came to the immediate care on 1/5 and was seen by Dr. Jamie Anticevich. And I have to say hands down she was the best doctor I have ever seen. I have been to this care a few times in the past. I was happy with how she treated me and she cared. Also June the nurse who works there is simply amazing.

Katherine Sacks 10 months ago

I arrived feeling unwell, suffering from a sore throat that made speaking difficult. While I was attempting to communicate and explain my symptoms, the lady at the front desk shouted, 'I can't hear you!' Unfortunately, due to my throat pain and voice loss, I was unable to respond. This behavior was quite rude. I understand that the staff may be busy and overwhelmed, but at no point should I have been shouted at.

Steven Anderson 11 months ago

I was extremely impressed with the care I received today. Registration did not take long. Evaluation from the nurse promptly was promptly completed, with history, meds and vitals. The physician was very friendly and complete. She ordered a X-ray and informed of her planed treatment. Chest X-ray was completed and reviewed quickly. This is important as most immediate care facilities have No x-ray service. I had lung treatments and had an antibiotic prescribed. I am very happy with professional, pleasant people who cared for me. Thank you to all at the Roselle Road Immediate care facility.